Emergency Plumber in Edmonton

No. Our plumbing emergency services are priced the same regardless of when you call, on weekends, or on holidays. The cost estimate you receive before we start work is the price you pay. No overtime fees, no hidden charges.

Most standard policies cover accidental water damage, such as a burst pipe, but coverage varies by policy and cause. Gradual leaks are typically excluded. Given Edmonton's elevated flood risk, it's worth reviewing your policy with your provider to understand exactly what's included before an emergency occurs.

Yes. Poly B pipe was widely used in Edmonton homes built in the 1990s. It degrades over time and is prone to sudden failure, especially at fittings. If your home hasn't been assessed, we recommend scheduling an inspection. We can handle emergency repairs if a failure has already occurred, or a full repipe to eliminate the risk of future failures.

It can, significantly. Many Alberta insurance providers now charge higher premiums, restrict coverage, or require a full poly B replacement as a condition of policy renewal, and as of 2024, some Edmonton insurers are making this a hard requirement. Some policies will not cover water damage caused by a poly B failure at all, which leaves homeowners responsible for repairs that can easily run into the tens of thousands of dollars. If your home has poly B and you haven't disclosed it to your insurer, it's worth having that conversation now rather than after a failure forces it

Sewer backups, fixture repairs, and burst pipes are the most frequent calls we handle, particularly during winter and spring thaw. Drain cleaning emergencies are common year-round, especially in busy households where buildup accumulates in the sewer line over time.

For a genuine emergency, active flooding, a burst pipe, or a sewer backup, you should expect a licensed plumber on-site within one to two hours in most Edmonton neighbourhoods under normal conditions. During high-demand periods, such as a cold snap that freezes pipes across the city or a major rainfall event that triggers widespread sewer backups, response times can be extended. The most important thing you can do while waiting is to shut off your main water supply valve to limit damage. Knowing where that valve is before an emergency happens can save you thousands of dollars in water damage.

For true emergency work, such as stopping an active leak or isolating a burst pipe,  a licensed plumber can proceed without waiting for a permit. That said, generally speaking when repairing or replacing a plumbing pipe or fixture with the same item, no permit is required. However, for alterations, changes in material, or upgrades you will usually require a permit. Your plumber is responsible for pulling the required permits; a reputable company handles this as standard practice. If a contractor tells you no permit is needed for a significant alteration, treat that as a red flag.

Pressure fluctuations often indicate trapped air in your pipes, a failing pressure regulator, or, more seriously, a serious leak. Ideal household water pressure is around 60 psi. If your reading is above 80 psi, it will quickly wear out fixtures. If you notice a sudden drop, it could indicate a break somewhere in the system; call us to investigate before it worsens.

EPCOR is responsible for the water main running under the street, but the service line from the property line to your home is the homeowner's responsibility. If a break occurs on your side of the property line, the repair cost falls to you — and it can be significant if the line runs under a driveway, landscaping, and they usually come up through the basement floor. The first signs of a private-side break are often a sudden drop in water pressure or an unusually high water bill. If you suspect a break, call us and EPCOR — we can help determine where the break is and who's responsible before any digging begins.

Yes. Edmonton homeowners can receive up to $800 back through EPCOR's Backwater Valve Subsidy Program for a qualifying backwater valve installation. The program exists specifically to reduce the risk of sewer backups caused by overwhelmed city sanitary lines during heavy rainfall, which is an increasing concern in Edmonton. To qualify, the valve must be permanently installed by a licensed plumber and pass a safety code inspection. If you're already calling us for a sewer backup or drain issue, it's worth asking about the subsidy at the same time — we can handle the installation and walk you through the paperwork.

If your home will be unoccupied for more than a few days during Edmonton's winter, keep the heat set to a minimum of 15°C throughout, including in the basement and any rooms with exterior walls, and shut off the main water supply. If you really want to take precautions you can also drain down the pipes completely. Vacation-related pipe bursts are unfortunately common here; a furnace failure or a thermostat set too low while no one is home can lead to burst pipes with no one there to shut off the water. If you're leaving for an extended period, ask a trusted neighbour or property manager to check in regularly and make sure they know where your shut-off valve is.

Call the local experts at Mr. Rooter Plumbing of Edmonton. Whether it's a water heater failure, a pipe leak, or a main sewer line issue, trust our team to address your plumbing issues fast!